Trividha - Return, Cancellation, and Refund Policy

At Trividha, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be occasions when you need to return an item. Our return policy is designed to be as hassle-free as possible.

Returns

You can request a return for a full refund or replacement of the product within 7 days of receipt if you encounter any of the following issues:

1. Damaged or Defective Products

If you receive a product that is damaged or defective, please do not worry. Immediately notify our Customer Care team at +91-9499-30-30-30 or info@trividha.in. We will either refund your money or send a replacement product, depending on your preference, after necessary verification. Please ensure you return the contents of your shipment and the original packaging.

2. Incorrect Product Dispatched

In the event that a different product than what you ordered is delivered to you, please notify our Customer Care team immediately at the contact details provided above. We will proceed with your preference for a refund or a replacement product. The contents of your shipment and the original packaging must be returned with the products.

Cancellation

We offer a no-questions-asked cancellation policy. Cancellations are accepted until the product has not been shipped from our warehouse. If you wish to cancel your order, please contact our Customer Care team immediately at the contact details provided above to assist you with the cancellation process.

Refund

Once we confirm your return or cancellation, we will initiate the refund process within 3 working days. Please note that it may take 7-15 working days for the refunded amount to be credited/reflected in your bank or credit card account statement, due to the inter-bank refund procedures which might extend the duration.

Important Notes:

• Policy Changes: Trividha reserves the right to change or update the above policy at any time by placing a notice on the website. Such changes or updates shall be effective immediately upon posting to the website.

• Technical Glitches: In case of a technical glitch while placing the order, Trividha reserves all rights, in its sole discretion, to cancel or reject an order.

• Order Rejection: Trividha reserves all rights to reject any orders placed without assigning any reason.

We are dedicated to ensuring your satisfaction with our products and services. If you have any questions or need further assistance regarding our return, cancellation, and refund policy, please don't hesitate to contact our Customer Care team.

Thank you for choosing Trividha.